Job Title |
Branch Manager Operations |
Location |
Maharastra , Madhya Pradesh
, Gujarat , Chattisgarh . |
SBU / Function |
Operations |
Reporting Relationships |
He will report
to the Area Manager. His reportees will be Ops Managers
and trainess of the branch. It would comprise
of 1-2 managers & 5-7 trainees. |
|
Contacts |
Internal |
Purpose
of Interaction |
Area Manager - Operations |
Reporting |
Ops Managers & Processing Hubs |
Co-ordinating
for policy issuance & other routine matters. |
Sales Team |
To understand
their exceptional requirements |
Vendors |
For managing
outsourced process |
Underwriters |
To organize
trainings/issue resolving |
IT team |
For system
issues escalating |
Responsibilities and KPI |
Responsibilities |
Key
Performance Indicators |
- · Liaison
between ops & sales
- · Handling
sales escalations.
- · Ensuring
delivery within TAT
- · Organising
teams & work flow
- · Manpower
planning
- · Reporting
to Central Ops thru various MIS.
- · Vendor
management
- · Understanding
exceptional Sales requirements
- · Co-ordinating
with Underwriter,IT & Central Ops.
- · Ensuring
training is given, backups are created
- · Traveling
to OA locations – if any
|
- · Turn
Around Time.
- · Error
free process.
- · Co-ordination
with sales.
- · Location
Development & planning.
|
Educational Requirement and Experience |
CA/MBA with 2-5 yrs of
experience in Banking / Retail Financial Operations |
Industry Preference |
Branch Manager in any
Service Industry |
Industry not preferred |
NA |
