Job Title |
Area Operations
In-charge |
Location |
Maharastra
, Gujarat , Madhya Pradesh & Chattisgarh |
SBU / Function |
Operations |
Reporting Relationships |
He
will report to the Regional manager. His reportees
will be Ops Managers at various locations. It would
comprise of 25-30 managers & 50-60 trainees.
He shall be responsible for 10-15 branch locations. |
|
Contacts |
Internal |
Purpose
of Interaction |
Regional
Manager - Operations |
Reporting |
Ops Managers |
Co-ordinating
for policy issuance & other routine matters. |
Sales Team |
To
understand their exceptional requirements |
Vendors |
For
managing outsourced process |
Underwriters |
To
organize trainings/issue resolving |
IT team |
For
system issues escalating |
Responsibilities
and KPI |
Responsibilities |
Key
Performance Indicators |
- · Liaison
between ops & sales
- · Handling
sales escalations.
- · Ensuring
delivery within TAT
- · Organising
teams & work flow
- · Manpower
planning
- · Reporting
to Central Ops thru various MIS.
- · Vendor
management
- · Understanding
exceptional Sales requirements
- · Co-ordinating
with Underwriter,IT & Central Ops.
- · Ensuring
training is given, backups are created
- · Traveling
to various branches
|
- · Turn
Around Time.
- · Error
free process.
- · Co-ordination
with sales.
- · Location
Development & planning.
|
Educational Requirement
and Experience |
CA/MBA with
5-6 yrs of experience in Banking / Retail Financial
Operations |
Industry Preference |
Any Service
Industry like Banks, Insurance or from a Retail Industry |
Industry not preferred |
BPO(Voice
based system processing) & Manufacturing Industry |
