Seeking assignments Operations/ CRM preferably in Banking/ Mutual Fund/ Insurance sector.

SYNOPSIS

1. A result oriented professional with over 17 years of rich experience across diverse facets such as Client Servicing, Business Development, Credit Administration, Banking Operations in the Banking Industry.
2. Currently associated with XXX Bank Ltd. as an Assistant Manager.
3. A proactive planner with dexterity in identifying & adopting emerging trends to achieve organizational objectives and profitability norms.
4. Proficient in heading the Branch applying Leadership skill, Planning and framing Business Strategies.
5. Possess excellent Interpersonal, Communication and Organizational skills with demonstrated abilities in team management and customer relationship management

ORGANISATIONAL DETAILS

Since 2004 working with XXX Bank Ltd. as an Assistant Manager

The Key Result Areas

1. Handling all aspects of Branch Operations; handling Savings Bank, Current Accounts, Cash Credit accounts, Term Deposits, Cash Management, Remittances, Bills collections & Clearings. 
2. Responsible for deduction and deposit of TDS, filing of E-TDS, remittance of service tax & payments to vendors.
3. Responsible for tallying of various GL heads, concurrent audit report and elimination of the suspense entries.
4. Supervising approval of loan proposals & sanctioning credits after appraising financial analysis, solvency status & verifying documents as well as post sanction follow-up and disbursal of loan etc. Handling retail loans viz. housing, personal, car, educational.
5. Handling post approval activities such as documentation, account opening, loan postponements, processing of release letters for approved loans, disbursement, completion of stipulated formalities.
6. Preparation of various monthly reports.
7. Examining, evaluating, reporting, and recommending improvements on the adequacy and effectiveness of management's risk management processes.
8. Building and maintaining healthy business relations with high net worth and corporate clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.

1989-’04 worked with XYZ Asset Management Company

      Career Path

1. Assistant Manager / Relationship Manager
2. Notified Officer for Investor Relations, Eastern Zonal Office and Relationship Manager in Asset Management

The Key Result Areas

Investment Advisory Services

1. Designing systems/ procedures entailing mapping investment processes and studying workflow to design solutions, ensuring high productivity/ profitability and enhance competitive advantage.
2. Analysing investment processes, conducting / trend analysis and using various business tools to assist the critical decision making process.

Operations

1. Managed R&T functions for various schemes in a computerised environment.
2. Co-ordianting transaction processing and back office operations including Redemptions, Purchases, Settlement of Claims, Funding, Processing of Dividend.
3. Handling complaints redressal from various sources like Unit Holders, Consumer Forums, Govt. Authorities, SEBI.
4. Interfacing  with
1. Branches of AMC, R&T agents, distributors etc. with regard to timely redressal of complaints and ongoing improvement in the process and systems for achieving zero defect service.
2. Chief Representatives / Agents / HNIs for service support.
5. Compiling various MIS and statutory reports regarding Investors grievances.

Marketing

1. Developing & executing effective marketing plans, including P&L structures designed to assure achievement of agreed-to volume, market share and profit objectives.
2. Analysing marketing trends and tracking competitors’ activities and providing valuable inputs for product enhancement and fine tuning sales & marketing strategies.
3. Portfolio Management & CRM.
4. Monitoring client’s portfolio performance and rendering sustained advisory services for securing high ROI. 
5. Analysing the financial capabilities of HNI clients for providing them apt investment solutions, ensuring that the solutions provided carry the minimum investment risk.
6. Providing advisory services regarding the processes, procedures and strategies for securities investment as well as positional trading ideas in stocks, ensuring high ROI.

The Attainments

1. Received appreciation for the work on several occasions.
2. Designated as the Notified Officer for Investor Relation Cell, Eastern Zonal Office , AMC in recognition of my excellent handling of Customers’ grievances
3. Instrumental in handling the crucial department during the period when the number of complaints was at its peak and the investors’ confidence was at its ebb.
4. Forged customer relationships resulting in increase in customer base and deposits.
5. Actively involved in Locker Operations, Cheque purchase & Bill Discounting.
6. Responsible for salary disbursements to Corporates.

ACADEMIA

• Pursuing MBA
• Bachelor of Commerce fr in 1987.
• NSE’s Certification in Financial Markets- NSDL- Depository Operations Module-2003.
• NSE’s Certification in Financial Markets- Capital Market (Dealers) Module-2003.
• Certificate in AMFI – Mutual Fund (Employees) Module- 2001
• Certificate in AMFI – Mutual Fund (Advisors) Module- 2003
• Certificate in Database Technology from CMC covering Oracle, Visual Basic, Developer-2000. Working knowledge of MS Office, Foxpro.